Afton Tickets Equipment Training

Full Box Office Tutorial


Connecting Each Device

Here we will walk you through the set up process for a Full Box Office. Find each video listed below OR click the 3 lines in the top left corner of the screen for shortcuts to each section.


Connecting The Card Reader

Connecting The Scanner

Connecting The Boca Printer

Learning The Event Staff App




Handling Cash Or Card Transactions

Refunding Tickets

Reprinting Tickets

Will Call List

Real Time Attendance Tracker

Troubleshooting And Maintenance



Reloading The Ticket Stock

Cannot Find Scanner

Troubleshooting The Card Reader

Troubleshooting The Boca Printer

Troubleshooting The Scanner

To troubleshoot the scanner you can either watch the below video or follow the below steps.

If you do not see the scanner devices listed you can click 'scan' or 'stop' in the top right corner of the screen and it will start searching for the scanner again. Sometimes your Bluetooth will finish scanning before your scanner is able to be found on bluetooth.

If you still do not see it pick up the scanner and scan the below QR codes in the designated order.

First QR Code:

Second QR Code:

Now the scanner should appear in your Bluetooth available devices.


If you have any questions or would like to setup an equipment call please reach out to your Account Manager.