Afton Tickets Equipment Training
Full Box Office Tutorial
Connecting Each Device
Here we will walk you through the set up process for a Full Box Office. Find each video listed below OR click the 3 lines in the top left corner of the screen for shortcuts to each section.
Connecting The Card Reader
Connecting The Scanner
Connecting The Boca Printer
Learning The Event Staff App
Handling Cash Or Card Transactions
Refunding Tickets
Reprinting Tickets
Will Call List
Real Time Attendance Tracker
Troubleshooting And Maintenance
Reloading The Ticket Stock
Cannot Find Scanner
Troubleshooting The Card Reader
Troubleshooting The Boca Printer
Troubleshooting The Scanner
To troubleshoot the scanner you can either watch the below video or follow the below steps.
If you do not see the scanner devices listed you can click 'scan' or 'stop' in the top right corner of the screen and it will start searching for the scanner again. Sometimes your Bluetooth will finish scanning before your scanner is able to be found on bluetooth.
If you still do not see it pick up the scanner and scan the below QR codes in the designated order.
First QR Code:
Second QR Code:
Now the scanner should appear in your Bluetooth available devices.
If you have any questions or would like to setup an equipment call please reach out to your Account Manager.
